All rights reserved. Free Delivery. This offer is non-transferable and applies only to the original purchaser. When requesting warranty service, you must present the original dated sales receipt. function loadScript(src) { I advised she hadnt asked me anything. So any non-AU supplied items have different prefix letters in the serial#! } Check out EGOs incredible new Z6 Zero Turn Riding Mower. EGO Power+ considers their product's warranty null & void if their product was not bought through one of their authorized sellers. From someone you can hardly understand their dialect, very disheartening and disappointed with no resolution yet for a battery under warranty. I had to call into Home Depot every now and then to see what was going on, and all they could tell me was the current status "In transit" "under repair", etc. My gut instinct was to buy gasoline equipment, instead I bought this junk and it is worthless. They should be able to help you especially if you tell them the service centers refused to help. Find out how we combat fake reviews. View Product View All Products EGO Owner Resources I wish I never bought EGO product. var xmlHttp = new XMLHttpRequest(); This warranty does not cover parts or consumable accessories subject to wear & tear during use. })(); This limited warranty applies only to the original purchaser from an authorized EGO retailer and is not transferable. Where a valid . Sign up to hear about new Commercial Series tools and innovations. Battery charged, nothing jamming the head, it just stopped. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. If you register your product, well have your information on file when you call us with a Anyone can write a Trustpilot review. EGO LM2000E | ProductReview.com.au Called the warranty number on Thursday. EGO Power+ is the next generation of cordless outdoor power tools. Thats why all our products are covered by extended warranties* that you can rely on. window.consentManagerStoreConfig = function () { return {"storeName":"EGO POWER","privacyPolicyUrl":"","writeKey":null,"improvedConsentManagerEnabled":true}; }; Recently, my lawn mower decided to stop working. New comments cannot be posted and votes cannot be cast. && window.fetch 5 Kingston Park Court, Knoxfield, Victoria, Australia, 3180 ACN 004 881 145 ABN 76 004 881 145 Email: csc@stihl.com.au Telephone: 1300 366 665 Warranty means this warranty. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. CHERVON NORTH AMERICA SHALL NOT BE LIABLE TO THE USER OR TO ANYONE ELSE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM USE OF THE PRODUCTS, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, DEATH, PROPERTY DAMAGE, LOST PROFITS, OR OTHER ECONOMIC INJURY. Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO POWER+ tools and batteries. Used them with no issues last fall and packed them away at the end of the season. For avoidance of doubt, 3rd party online stores such as eBay, Gumtree, Amazon, etc. Support is horrific. Subsidiary Ltd, 4th Floor, Smith & Caughey Building, 253 Queen St, Auckland, 1141. hb```f``c`a`cc@ >r4`` bTva`FPp%K6WU?w%x~ fg`3 ' Cannot find a repair place nor can Ego find one. EGO Power+ Outdoor Power Equipment and Portable Power Products. After looking online it is apparently common for the string trimmer motors to just give out. Any claims other than the right to have the defect rectified as stated in this warranty are excluded. xmlHttp.setRequestHeader('Content-Type', 'application/json'); If I could have given a zero star rating I would have. The store will not work correctly when cookies are disabled. If you are new here, please review posting/commenting guidelines below. Consumer Guarantee Act 1993. BEWARE: EGO battery powered tools warranty is a scam : r/Tools - Reddit Be the first to know about new products and innovations. Visit eReplacementParts.com to find parts for your EGO tools. This deposit is refundable when the repair service is deemed to be covered under warranty. They don't believe you bought their product by default and have to supply a copy of your original purchase receipt even if you did register it. Be the first to know about new products, innovations, and offers. Don't buy their products. An authorized service center will be selected to evaluate and repair the product if defective according to the stated warranty terms. EGO tools are the ideal choice for tradies, builders, and DIYers who want exceptional and reliable tools that will stand the test of time. Youll get tips and tricks on equipment set-up, preventative Be the first to know about new products and innovations. LM2102E-SP Lawn Mowers, EGO Multi-Tool 25cm Pole Saw Attachment PSA1000, EGO 56V Brushless 47cm 5.0Ah Self-Propelled Lawn Mower Kit LM1903ESP, EGO 56V Brushless 45cm Chainsaw Skin CS1800E, EGO 56V Brushless 1 x 5.0Ah 45cm Chainsaw Kit CS1805E-P, EGO POWER+ 56V 1 x 5.0Ah 1105m3/H Blower Kit LB6504E, EGO POWER+ 56V Brushless 1 x 7.5Ah 52cm Self-Propelled Mower Kit LM2135E-SP, EGO Powerload Line Trimmer Head Suits ST1520E-S/ST1521E-S AH1520, EGO Multi-Tool 20cm Edger Attachment EA0800, EGO Gutter Attachment for Leaf Blowers suits POWER+ Blowers AGC1000, EGO POWER+ 56V 1 x 5.0Ah 42cm Self-Propelled Mower Kit LM1704E-SP, EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge BA2800T, EGO 56V 2.5Ah POWER+ Hour Battery w. Fuel Gauge, EGO POWER+ 56V Brushless 510mm Hedge Trimmer Skin, EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge, EGO 56V 7.5Ah POWER+ Hour Battery w. Fuel Gauge, EGO Power+ 150W Inverter Nexus Escape Skin, EGO 56V Lithium-Ion 10Ah Battery w. Fuel Gauge, EGO POWER+ 12.0 AMP Hour Battery w. Fuel Gauge, 2 x EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge. He said he couldn't honor the warranty because I couldn't provide the serial number of the charger. 3 years warranty without registration. var js = document.createElement('script'); THIS EXPRESS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE OR USE, WHICH ARE DISCLAIMED. 42 0 obj <>stream If you are not satisfied with your purchase of an EGO Power+ walk behind Mower in Australia or New Zealand for any reason, you can return it within 30 days from date of purchase for a full refund provided you Even though you purchase and pay Amazon for BA1400, if Amazon receipt shows a seller other than Amazon, EGO Power+ will refuse to honor their warranty. Be the first to know about new products, innovations, and offers. This has been the most grueling process ever. So I called their warranty support line to see what could be done (I knew I was within warranty time period). Buy at Acme Tools Buy at Lowe's Best EGO Walk-Behind Lawn Mower LM2130SP Select Cut XP Self-Propelled Lawn Mower Extended warranties apply to the products below: 5 years with registration completed within 90 days from date of purchase (survey required). Takes all of 3 minutes. LIMITED SERVICE WARRANTY FOR FIVE YEARS from the date of original retail purchase, this EGO product is warranted against defects in material or workmanship. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered within 30 days of purchase. Powered by lithium-ion technology, these tools provide maximum power and durability for longer periods of time. The Ego warranty system is great but tarnished by customers expecting free service for stuff out of warranty or never registered. Their support was quick to get on the phone and it was painless to create a warranty case. If the mower or any of the items supplied are returned damaged, missing, or in an unusable and/or poor condition (manufacturing defects excluded), the authorised Dealer may refuse a refund. If the mower So in summary -- The initial call with EGO was very good. Ive never had a a battery go bad from any other manufacturer. This warranty applies only to the original purchaser at retail and may not be transferred. or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This machine is much heavier than a gas mower. Last update I got was that the item was marked "in transit" back to the store on the 17th. * For defects caused by material or manufacturing fault. So beware if you try to take them up on their "5 year" year warranty. If you register your product, well have your information on file when you call us with a question, making the process even easier for you. Bought almost $1400 worth of Ego tools less than one year ago. Sign up to hear about new Commercial Series tools and innovations. This company obviously doesn't care about customer support ! One had power, one did not. I recommend against purchasing anything from Ego! The offer only applies to walk behind push and self-propelled mowers, it does not apply %%EOF Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. Add to Cart. Price for another battery (56v/7.5AH) make me think Im dealing with an oil company. But nobody mentioned anything to me when I first set this up. See Item #3 under their Limited Service Warr https://egopowerplus.com/warranty-policy [deleted] 3 yr. ago Yeah, beware of that too. These parts are covered for 90/30 days from manufacture defects in normal working conditions. Plus, the ergonomic design offers additional comfort and is beneficial specially if you work with your hands for long hours. Zero customer care. The mower must be returned at the purchasers expense to the Dealer it was originally purchased from. How about answering the phone ! This is a crazy policy. Experience With EGO (Lawn Tools) Customer Support & Warranty. && ('objectFit' in document.documentElement.style); It essentially just wouldn't start, as if it wasn't receiving any power from the battery . Call Ego customer service. I bought Ego lawn mower, weed wacker and blower thinking I was getting quality products. We're so confident in the performance of our tools that we offer professional users a 3-year warranty . How about giving a poop about the poor customers who made the bad decision to trust your products ! I got connected with somebody right away and they went through basic troubleshooting steps (Making sure the battery is charged, trying the battery on other tools, etc.). 5 year limited warranty on EGO outdoor power equipment and 3 year limited warranty on EGO Power+ System battery packs and chargers. The benefits to you given by this warranty are in Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. EGO products shall not be considered defective, and this warranty will not apply, where the claimed defect is attributable to any cause other than the above-defined defects. EGO POWER+ 56V 1 x 2.5Ah 900m3/h Blower Kit LB5302E, EGO 56V 65cm Brushless Hedge Trimmer SKIN HT6500E, EGO 56V 2 Piece 1 x 7.5Ah Lawn Mower & Blower Kit LMLB2135E-SP, EGO 38cm 1 x 2.5Ah Line Trimmer Kit STLB1521E-S, EGO Multi-Tool 51cm Hedge Trimmer Attachment HTA2000, EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 4 Piece Attachment Kit MHSC2004E, EGO Powerload 38cm Line Trimmer Skin ST1520ES, EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 7 Piece Attachment Kit MFC1504E, EGO POWER+ 56V Brushless 1 x 7.5Ah 50cm Steel Deck Self-Propelled Mower Kit LM2022E-SP, EGO Multi-Tool 300mm Brushcutter Attachment BCA1200, EGO 56V Brushless 42cm 5.0Ah Push Lawn Mower Kit LM1703E, EGO 56V Brushless Powerload 38cm 1x2.5Ah Line Trimmer Kit ST1521ES, EGO 49cm Mower Blade to suit LM2001E Lawn Mower, EGO 56V 7.5Ah POWER+ Hour Battery w. Fuel Gauge BA4200T, EGO POWER+ 56V 1 x 2.5Ah Multi-Tool Pole Hedge Trimmer Kit MHT2001E-X, EGO Multi-Tool 78cm Pole Extension Attachment EP7500, EGO Multi-Tool 38cm Rapid Reload Line Trimmer Attachment STA1500, EGO POWER+ 56V Brushless Multi-Tool Power Head & Line Trimmer Kit MST1500E, EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head & Line Trimmer Kit MST1504E, EGO 52cm High Lift Mower Blade to suit LM2101E & $1249. WebFont.load({ The battery & charger are kept in my house when the weather is cold. If you already registered an EGO product, you can log into your account and view your product details. EGO will offer warranties of five years on mower parts and three years on the battery. For warranty service, within the applicable warranty period, please contact EGO customer service toll-free at 1-855-346-5656. The warranty period for reconditioned or factory certified products used for residential purpose is 1 year, for industrial, professional or commercial purpose is 30 days. The equipment must be returned together with the original proof of purchase (stating the purchase date and product description) to the reseller from whom the equipment was originally purchased. Why wasn't I told this during the initial claim? I told him I have no idea where it is, probably in a storage unit or lost in our move. Your EGO POWER+ Resources Here's where you can see our How-To Videos, get warranty information, contact customer service and register your products. document.documentElement.className = document.documentElement.className.replace('no-js', 'js'); Information provided by various external sources. maintenance and safe usage of your EGO POWER+ tools and batteries. Be the first to know about new products, innovations, and offers. f=d.getElementsByTagName(s)[0], For the best experience on our site, be sure to turn on Javascript in your browser. For the best experience on our site, be sure to turn on Javascript in your browser. If you are serious about having the best warranty plan, then you go with EGO. EGO Reviews | Read Customer Service Reviews of egopowerplus.com People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Well the battery stopped working on the lawn mower after less than a year. The returned mower can have signs of being used, but needs to be clean, free of debris, stains and Bought a string trimmer with battery, then an extra battery October 2022. The refund excludes any postage, handling or transportation costs. What would you like to do? Sorry EGO, you started it. EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 7 Piece Attachment Kit MFC1504E. For all customer service requests, please call 1-855-EGO-5656 (1-855-346-5656). var BCData = {"csrf_token":"d1c8e713bfe2bf97c3928838c93963a6323f860b979e1a04c7709379532c8fc2"}; EGO POWER+ WARRANTY POLICY. I have called at least 6 times trying to get thru and when I do receive a call back it is 3-5 hours later, to be told you must be with the tool who can sit around all day with the tool and wait for a call back? } warranty claim is made, Chervon will replace the defective product or repair the fault. 855-346-5656 Date of experience: April 13, 2023 Barry 1 review 5 days ago Customer Service is TERRIBLE This warranty applies only to the original purchaser at retail and may not be transferred. 14 0 obj <> endobj This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. They will not listen to what you say. PDF Ego Warranty Policy Claims under the warranty must be made within the warranty term. With a nationwide network of EGO approved service dealers, youre never too far from the support you need. Email: Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. EGO tools are backed by an industry leading 5-year warranty. EGO POWER+ 56V Brushless 350mm Line Trimmer with Telescopic Aluminum Shaft ST1400E-ST is available at Total Tools. Registering your product does not work. Defective product will receive free repair. Wouldn't take a charge. Be the first to know about new products and innovations. 100% satisfied with how EGO honors their warranty. Plan on replacing it at the tune of $200-$500. Ego should be sending out re-designed replacement units to customers with failed units. Introducing the EGO POWER+ 16" POWERLOAD String Trimmer, the world's most advanced trimmer featuring the world's first LINE IQ technology. Their board of directors should try calling the help line and see what customers deal with. So if you need to get in touch with EGO about a warranty claim and get a tool repaired -- Make sure you take actions to have a backup for around 8 weeks or so. For the best experience on our site, be sure to turn on Javascript in your browser. EGO: Warranty: 5 Year: Product Length (mm) 880: Delivery & Returns The warranty applies to purchases made from authorised EGO Dealers, which can be confirmed on the Our EGO Customer Community is a great place to share and connect with other people who are passionate about the same things as you. This warranty also does not apply to cosmetic damage, including but not limited to scratches or dents; defects caused by normal wear and tear or otherwise due to the normal aging of the product. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. Michelle promptly answered and after a couple of checks that it wasnt operator error and that there were no EGO repair shops nearby EGO is sending me a new replacement mower.I dont know why there are so many negative reviews on here. *Commercial Series Tools include: LBX6000, STX3800, HTX6500, CSX3000, PPX1000, PTX5100, PSX2500, BHX1000, LBPX8000, **Commercial Backpack Battery & Commercial Charger: BAX1500, CHX5500. EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 4 Piece Attachment Kit MHSC2004E. Their board of directors should try calling the help line and see what customers deal with. [UPDATED] EGO 56V Lithium-Ion mower review: Not at all what - Techaeris Are you sure you want to close without saving? Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. Then the entire burden of coordinating, moving the mower by renting a trailer and finding a service center is on you as the customer. First, know that you can return the mower to where you bought it. Authorized EGO retailers are identified online at. classes: false Click OK to update your details. loadScript('https://cdn11.bigcommerce.com/s-lottofd6de/stencil/3ecb3ae0-f7a1-0139-698b-02ee83cb876c/e/4b78c7f0-c1a6-013b-1e93-3e341675df77/dist/theme-bundle.polyfills.js'); This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and excessive exposure to water or rain), accidents, neglect or lack of proper installation and improper maintenance or storage. Advertising "5yrs warranty" is false and misleading under AU law! Its here! Some states do not allow limitations on how long an implied warranty lasts, the exclusion or limitation of incidental or consequential damages, or the limitations on time to bring certain actions, so such limitations contained herein do not apply to individual consumers in those states. The warranty term for the equipment is not extended or renewed as a result of any rectification of the equipment being undertaken. The EGO 56V Lithium-Ion mower has the following features and specifications: Self-Propelled Torque of Gas Up to 60 Minute Run-Time with 7.5Ah 56 Volt ARC Lithium Battery Rapid Charger: Charges. Ego Power Plus | Complaints | Better Business Bureau Profile markings. Try this for an hour. At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. 2 weeks of on hold, nobody answers. Bought mower and battery died after 2 years but they will not replace it because i could not find the orginal receipt. When bringing your product to the authorized service center, there may be a small deposit that will be required when dropping off your tool. endstream endobj 15 0 obj <> endobj 16 0 obj <> endobj 17 0 obj <>stream She hung up on me. Qualification for the 5 Year Domestic Warranty program: (a) Consumers must purchase genuine Husqvarna oil on the same invoice/receipt as the qualifying Husqvarna finished product. Battery works as expected until warranty runs out. For the best experience on our site, be sure to turn on Javascript in your browser. Best EGO Lawn Mower Reviews 2023 - Pro Tool Reviews Basically no customer service. Low Price Guarantee and Free Delivery on orders above $99. EGO Tools | Total Tools Warranty Policy | EGO Power Plus Ph Australia; 1300 000 346. Any implied warranties, including warranties of merchantability or fitness for a particular purpose, that cannot be disclaimed under state law are limited to the applicable warranty period defined at the beginning of this article. A greeting that lasts 25 seconds, followed by 10 seconds of music, followed by the greeting repeating. addition to other rights and remedies imposed by State and Federal legislation that cannot be excluded. Barry Humphries, Australian comedian best known for alter-ego - CNN To opt out of a category of data collection, select 'No' and save your preferences. How many years can you expect an Ego lawn mower battery to last? linksPerCol: 10, The mower must have been purchased from an authorised EGO Power+ Dealer. Shop for your new EGO tools at Total Tools! Check out our library of quick how-to videos. I really like the EGO line except for the price of there batteries. } Your receipt will be requested upon completion of this registration. Warranty for commercial use is 1 }); Outdoor Power Equipment Parts & Accessories. I guess that means I have to take time from work. My wife just laughs at me even attempting to get a reply on the phone. The weight and rear- wheel drive make it difficult to maneuver around tree, bushes, flower beds etc.I will admit that it cuts well and the one control height adjustment is handy.After two times cutting, its going to be a LONG summer. I wanted to give a brief summary of my experiences dealing with EGO, their products, and their warranty/support department. than 30 days after the date of purchase. Details; Allow Cookies; Disallow Cookies window.lazySizesConfig = window.lazySizesConfig || {}; Our EGO combo kits, lawn mowers, and cordless tools has a complete range of power tools from cutting to multi-purpose design. EGO kits and accessories offer a wide range of attachments including whipper snippers, blowers, brush cutters, and more to help you get the job done. EGO Warranty Item serial# cannot be registered legally for 5 yrs warranty because to protect AU consumers, Ego Power+ has defaulted the prefix letters of the serial# on AU website when registering new products. For the best experience on our site, be sure to turn on Javascript in your browser. Lowe's gives you 60 days. No legal action shall be brought against Chervon North America unless filed within one (1) year after the basis for such legal action becomes known, or with the exercise of reasonable diligence should have become known. 3178. For the best experience on our site, be sure to turn on Javascript in your browser. ","consent_manager.targeting_category":"Targeting","consent_manager.advertising_category":"Advertising","consent_manager.advertising_purpose":"Used to create profiles or personalize content to enhance your shopping experience. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and immersion in water or other liquid), accidents, neglect or lack of proper installation, and improper maintenance or storage.
