Nursing can help end the travesty of 'Datix abuse' Edinburgh EH4 2XU. In the first year of being launched, over 300 GREATixs were submitted and the success has led to a number of changes being made across departments. Milton Keynes University Hospital. NEWCASTLE HOSPITALS Jul 2020 GREATIX AWARD from staff while redeployed to the COVID Screening pod. Crewe Road South, This coincided with the development of our organisational wellbeing strategy and we were looking to deliver it as part of our peer support and learning from events programmes. Site map, North Middlesex University Hospital GREATix is a method of providing positive feedback about your colleagues for the things that mean something to you. It is an echo-chamber of incidents and near misses and at worst a platform that has become a substitute for peer to peer discussion and healthy challenge. Greatix is our employee recognition scheme. Our staff networks will support a fairer and more diverse MKUHfor everyone. Thank you for the opportunity for us toshowcasethis piece of work and if anyone would like more information on setting upGREATix,Immore than happy to share what we have done and provide more information on how we have gone about it. Publicity? Depending on how this goes over the next few months we are planningon expandingit further. Print this page This is a structured approach to enable us to share the learning from the day-to-day excellence which is happening across the Trust. Here's the version we use. Please do not send correspondence relating to patients, requests for patient information or recruitment and placement requests to this website email address. This learning is then presented back to the organisation through forums such as our learning from events and patient safety groups and can influence best practice, education and improvement projects going forward. * Yes - and you can publish my name. Back to top of page In healthcare we often focus on errors in an effort to learn from our mistakes and avoid further harm. This is to make it accessible as possible, particularly while that good deed/act is still fresh in the persons mind. The Trust patient safety lead and the patient safety champions receive notification of all the submitted forms and look through them for areas to share learning with Appreciative inquiry conversations. To tackle that, wehavemade wipe down stickers with a QR code on to go on the sun visors of all the vehicles and for computers in our control rooms. Initially, it was launched in line with our new intranet site and was mentioned in our Chief Executives weekly bulletin to help to increase awareness while we were getting posters printed forthe stations and offices. It is aimed to be 'for staff, by staff' to encourage peer-to-peer recognition. It contains three important pieces of information: The nominee gets a personalised certificate to acknowledge their excellence, and the reports are shared throughout the Trust so teams and individuals can learn from each other. It is aimed to be for staff, by staff to encourage peer-to-peer recognition. We'd also like to use analytics cookies. The main question we have is What did the person do that was great? and a second optional question What could the organisation learn from this?. The walkout involves nursing staff working in emergency departments, intensive care units, cancer care and other services that were previously exempt. It contains three important pieces of information: Help us help you get the fastest care and treatment, Patient liaison and advice service (PALS), Staff stories - supporting your career at North Mid. It gave us access to Microsoft Forms which isstraightforward to use and generates links for websites,QRcodes etc so it can be advertised easier. We use this information to improve our site. Then it wasaboutthe communication process. Even if we know that the purpose of a Datix is to improve a system that isn't working, it's still seen as a negative thing to be Datix'd. So, let's turn the table on Datix and start letting people know when they are awesome. Greatix is our employee recognition scheme. Thanks to the partnership between Newcastle Hospitals and Newcastle University, one of the trials has helped shape a new method of sarcoma surgery, which uses a harmless green dye called ICG (indocyanine green) to illuminate the tumour under a special infrared camera. The #TeamMKUH brand was a result of a staff idea at the Event in the Tent. GREAT-ix is an initiative to allow NHS staff to say thank you to each other and help make their colleagues feel valued and appreciated. Sarcoma surgery requires the removal of a margin of healthy tissue around the . gregory peck unending love. The form itself is already open to anyone and it can be used. Itsaimed at recognising what is meaningful for you rather than what is seen as expected praise. Close Menu. Newcastle Hospitals has warned of a major impact on services as nurses in the region continue to strike over pay and conditions. NB: the GREATix system isn't yet automatic, so please bear with us as we send them out as quickly as possible! We all know how to provide feedback when things go wrong: Datix it! Award given as part of a team of dental nurses, working within a new environment, new team,. Newcastle Hospitals has warned of a major impact on services as nurses in the region continue to strike over pay and conditions. Kath Evans 4 0 obj Clinical Skills & Assessment Centre, If you do need medical care and it's not life threatening, contact NHS 111 online or your nearest pharmacy. Wedelvea bit deeper into those that are related to patients to understand what has happened and see if there is anything we can learn. PDF Blood Transfusion Newsletter - Newcastle Laboratories 1 0 obj Patient Safety Learning is registered as a charity with the Charity Commission Registration number 1180689. EIRS cannot substitute for adult, professional relationships and communication that must be learned, nurtured, enabled, modelled and supported. This site has been setup by Dr Mel Poole, a Consultant Anaesthetist, to make running GREAT-ix initiatives as easy as possible. One of the largest NHS trusts in the UK, providing healthcare to communities across the North East of England and beyond Find out more about our Trust Our hospitals Our teaching hospitals provide research led acute, specialist and local community services to patients from Newcastle, the wider north east, the UK and internationally. At Milton Keynes University Hospital, we are committed to supporting the development of our staff and allowing them to be the driving force behind everything that we do. The actions which are valued most by staff, and are the top themes for the GREATix forms, are based around communication, supporting each other and professionalism, as shown by the top ranked themes: "Any member of the Dudley Group Hospitals who sees excellence which they feel should be recognised from either an individual or team, or even a pathway, can fill in a GREATix form: "Where a form has been submitted that has learning to be shared, the patient safety lead and the patient safety champions may ask to undertake an Appreciative Inquiry conversation. Page 12 of 12 Find Out More Some of these are outlined below: In May 2017, we launched the Event in the Tent our biggest ever internal engagement event for staff and volunteers of the hospital, providing them with a platform for sharing ideas and building up relationships from across the Trust. The Dudley Group of Hospitals NHS Foundation Trust, There is a bespoke IT system which is very easy to use. . In this interview, Ben explainswhy theyve started collecting positive feedback through a peer-to-peer system called GREATix. tell you what, Ill just write something myself and put it on a poster and send an email out to all staff introducing them to the ide. The only advice I have is to just get on and do it. Director of Childrens Nursing Based at the University Hospitals of Leicester, we serve the educational needs of healthcare practitioners in Acute & Emergency Medicine across the East Midlands, UK. This website has been setup to make both the submission and the distribution of GREAT-ix letters and cards as straight forward as possible. GREATix Please submit a GREATix about a person or team who you feel deserves recognition for something excellent. Submitting a GREAT-ix aims to capture the positive events in the NHS and improve safety by sharing and spreading excellence. G123(P) Greatix: the first year experience of an excellence reporting They will: tackle issues for underrepresented and disadvantaged groups and individuals, offer a place to come together, share experiences and facilitate learning and development, help shape and deliver our organisational strategy and policy. 2 0 obj Whileitsalways nice to be recognised at any level, there is something a bit more special about being recognised by your peers. I would receive the notifications via email from Microsoft Forms, inform the recipient using the reporters verbatim text, and send them a letter which would also be kept as a record on their file for future performance reviews etc. I thinkitsabout keeping the form simple. This group is responsible for developing strategy for and monitoring compliance with policy. This learning is then presented back to the organisation through forums such as our, The main challenges for us were taking the idea from a more static environment, such as a hospital, to a mobile healthcare service. "Having an insight into the world of QI and the cry of PDSA [plan-do-study-act] from my good friend Dave Morgan resonating in my mind, I thought back to the coffee shop and used the spirit of those words, decided to throw caution to the wind, made a decision to ask for forgiveness if it all went horribly wrong and J*DI ! NHS Lothian GREATix These themes include things like patient experience, patient care and peer support. 2023. Feel free to get in contact, my email is, Reduction of patient harm through decreasing urine culture contamination in an emergency department using multiple process improvement interventions (31 March 2023), Improving patient safety culture: A practical toolkit for health and care workers (NHS England and AHSN Network, March 2023), Improving significant event analysis (SEA) using feedback from trained peer groups. Despite the amazing work that goes on every day, most of the functioning feedback mechanisms in place are designed around negative feedback or risk management. Asitsa concept, it can be as easy or as complicated as you want to make it. Submitted forms are themed to help share the learning across the Trust. Newcastle Hospitals advises people should only call 999 or go to an Emergency Department if you or someone else has a life-threatening emergency, such as: signs of a heart attack - chest pain, pressure, heaviness, tightness or squeezing across the chest, signs of a stroke - face dropping on one side, cannot hold both arms up, difficulty speaking, sudden confusion (delirium) - cannot be sure of own name or age, suicide attempt - by taking something or self-harming, severe difficulty breathing - not being able to get words out, choking or gaspingchoking on liquids or solids right now, heavy bleeding - spraying, pouring or enough to make a puddle, severe injuries - after a serious accident or assault, seizure (fit) - shaking or jerking because of a fit, or unconscious (cannot be woken up)sudden, rapid swelling of the lips, mouth, throat or tongue. Pferde beim decken mit einer menschlichen frau - Issuu In healthcare we often focus our learning on what has gone wrong what happens when we focus our learning on what has gone well? If you are interested in setting up GREAT-ix in your department or hospital using this website, get in touch. Now $108 (Was $116) on Tripadvisor: KH Hotel, Geisenfeld. The HTT meets monthly and reports to the Trust Hospital Transfusion ommittee. Itsbeen a tough year for public services anditsunderstandable that people working across these services are feelingadditionalstress and pressure to deliver excellent standards. You could have it online, as we have done, but could have a box on the station with a sheet of paper that people could post. Please get in touch if you have any questions or comments. Ben Watson is a Strategy Implementation and Quality Improvement (SIQI) Manager in the Scottish Ambulance Service. We've put some small files called cookies on your device to make our site work. In 2017, following significant national research, we launched GREATix a chance to share some great work that an individual or team has done to look at how we can learn from the positives and share best practice. Want a quick and expert briefing on the biggest news stories? All submitters of the form receive an automatic email thanking them. At the sametime,I put up a tweet with a video I made with a bit more information on it which seemed to landwell. Pferde beim decken mit einer menschlichen frau Mainz Kirchberg (Hunsruck) (Rheinland-Pfalz). Results Over 350 Greatixes have been submitted in the first year of the project. Dr Nicky Calthorpe's story: "Our positive learning system is the GREATix system which has been established in the Trust since the beginning of August 2019. Its inception was inspired by the Learning From Excellence (LFE) work of Dr Adrian Plunkett. Yes - but please ensure they are anonymous . The real benefits on moral and culture still have yet to be realised. Submitting a GREAT-ix aims to capture the positive events in the NHS and improve safety by sharing and spreading excellence. The link address is: "There was a plan in my head of how this would happen and what would be required, I would need artwork to present it properly and an IT platform for it to operate on, and then there would be the awareness and publicity for it to take off. The link address is: https://www . Scottish Ambulance Service | LinkedIn Deputy Medical Director Dr Michael Wright said: Our teams have been working really hard to put plans in place to safely staff our hospitals and community services in during the nurses strike, including the Bank Holiday. In a coincidental turn of events, there was also a request from staff that more emphasis is placed on feedback and praise for a job well done. Some of the feedback from colleagues in these areas has already been extremely positive anditssomethingwerelooking forward to. Mum hails Great North Children's Hospital staff after son gets all clear Methods In February 2016 after becoming aware of the Birmingham Children's Hospital's "Learning from Excellence" initiative we set up an online GREATix reporting tool at Leicester Royal Infirmary. https://www.stgeorges.nhs.uk/submit-a-greatix/, 2023 Microsoft forms. Please be reassured that we are doing everything we can to ensure patients are receiving safe care we are as prepared as possible but this is still going to be an exceptionally challenging time. We look forward to reading your entries and recognising the excellence you highlight. Some local community pharmacies will be open over the holidays and they can help you if your medication is in stock. Wedelvea bit deeper into those that are related to patients to understand what has happened and see if there is anything we can learn. Barts Health NHS Trust. (it can be anonymised if preferred). Ref No: * UI: * Can we publish the GREATix that was submitted about you? \ xdDjF]e:F*=[H]HrwT[a. Western General Hospital, This has a detrimental impact on culture and wellbeing in a workplace. We all know how to provide feedback when things go wrong: Datix it! From the amazing work going on in one department to improve patient care to the individual who consistently goes above and beyond, the staff awards are an opportunity for all staff and departments to be recognised. There are a number of ways in which we provide staff with the opportunity to have their voice heard and show our appreciation for all the work that they do. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Newcastle Hospitals predicted a "significant impact" on services, including longer wait times and some treatments having to be rescheduled. The process of submitting GREATix would see a report get submitted by staff scanning a QR code on their phone which was very quick and easy with just a couple of quick steps. Greatixes have been submitted and received by many different members of staff including consultants, junior doctors, nurses, domestic and administration staff. Excellence is perceived differently for everyone but all your opinions count. Based at the University Hospitals of Leicester,we serve the educational needs of healthcare practitioners in Acute & Emergency Medicine across the East Midlands, UK. This could be for anything. We've built on the example of the EM3 team in Leicester and are proud to introduce GREATix! We have now run this event twice and it has become a real highlight in the staff calendar, where new initiatives are developed and our ways of working are challenged so that we continue to provide an excellent level of service for our patients. Both services will refer you for further treatment should you need it. Areas of potential development are then supported by the LFE QI team. This site uses cookies to give you the best experience. Registered address: Patient Safety Learning, China Works, SB203, 100 Black Prince Road, Vauxhall, London, SE1 7SJ Email address: support@pslhub.org, GREATix: Improving culture, wellbeing and patient safety through positive feedback. Completing a Greatix nomination is a simple way to reward a member of staff for providing you or your loved one with excellent care . Where we have had specific workforce issues and concerns, we successfully applied for safety critical mitigations which were agreed in areas including emergency and critical care, the Great North Childrens Hospital and our trust-wide transplant and retrieval service. Hotels near Stadtpfarrkirche Maria Himmelfahrt, Hotels near (MUC) Franz Josef Strauss Airport. "Our positive learning system is the GREATix system which has been established in the Trust since the beginning of August 2019. For childrens health advice you can download The Little Orange Book which covers a wide range of illnesses in children from common minor ailments including teething, constipation, and colds, through to more serious conditions. GREAT-ix is an initiative to allow NHS staff to say thank you to each other and help make their colleagues feel valued and appreciated. -led system where the feedback is not led by hierarchy. Here are two examples to inspire you. Greatix is a system that gives staff the chance to recognise and learn when good things happen. It shows real promise as an improvement tool. #TeamMKUH represents all staff across our hospital and is our way of demonstrating our commitment and dedication to the individuals that make up our organisation. Good clinicians and managers recognise the situation and mediate directly with staff, 'behind the Datix wall'. Ultimately we want to use the completion of a #GREATix to share great practice. I became aware of it at an Improvement event last year whereDr Sara Robinson, a Consultant in Emergency Medicine, presented onGREATix. "Discussions were had locally and the competing pressures of running a 24/7 service would naturally provide obstacles and barriers to getting anything done in a timeframe that would complement the idea that was in my head about how this should work. endobj July -September 2020 This newsletter is produced for the Newcastle Upon Tyne Hospitals by the Hospital Transfusion Team (HTT). "The aim of GREATix is to identify, appreciate, study and learn from episodes of excellence. Lauriston Building, Princess Alexandra Eye Pavillion and Chalmers Centre, Becoming a Trainer & Ongoing CPD/Appraisal, International Medical Graduates Information. Menu endobj "Build it and they will come and come they did. Asitsa concept. Gateshead mum hails doctors and nurses of Great North Children's Hospital after six-year-old son gets all clear from cancer We MUST recognise the vital work our domestics & housekeeping colleagues do! Platform? Note: your question will be posted publicly on the Questions & Answers page. Our 1st winner is Andrew Peattie who takes his day-to-day duties to another level, before his shift even begins. He iscurrently responsible for supporting operational services in the West of Scotland, to see how they can improve patient care, existing processes and develop new ways of working that benefit both staff and patients. GREATix is a reporting mechanism for capturing positive feedback. NHS Horizons 2021. Our services Our services Acute Medicine and Clinical Infection Active Hospitals Breast care Cancer, Oncology and Chemotherapy Cancer Psychology Cardiology Chaplaincy and spiritual care Children's Services Colorectal Dementia Dental services Diabetes and Endocrinology Elderly Care Endoscopy Emergency Care Frailty Gastroenterology General medicine An excellent opportunity has arisen for a Programme Management Office (PMO) Benefits Manager to join our successful and established Programme Management Office based within the IM&T Directorate of Newcastle upon Tyne Hospitals Trust. We look forward to reading your entries and recognising the excellence you highlight. "Enter COVID19 and an unprecedented period in healthcare that would see pressures placed on staff that were unimaginable before. . Completing a Greatix nomination is a simple way to reward a member of staff for providing you or your loved onewith excellent care. Newcastle Hospitals on Twitter: "Our 1st winner is Andrew Peattie who Feel free to get in contact, my email isBen.watson1@nhs.scotor message me on Twitter @BenJWatson86, Note: The term GREATix was coined by Dr David Sinton, after working with Adrian Plunkett who set upthe Learning from Excellence Movement, You need to be a member in order to leave a comment. stream Some of these conversations may show excellent practice that can be focused on and developed further as quality improvement projects. Divisions within the Trust are able to request access to information on submissions within their areas and are encouraged to present these in parallel to incident reporting at their M and M or Governance meetings to share positive learning.
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