Where possible, we will offer this option and aim to get the problem fixed more quickly, we will try to find a way to solve the problem within 5 working days of the logging of the complaint, keeping you updated, usually by telephone, we will seek to agree a solution with you and do our best to ensure the problem is put right, if you still feel that we have not addressed the problems raised, you may then request that it be reconsidered more formally as a complaint under investigate it, this option is for complaints that need a thorough investigation and a more detailed response. Leeds, LS2 7EW Thats fewer calls, more resident booked appointments and less pressure on the call centre. The charitable arm of Celtic FC, the Foundation have now operated consistently since 2013 in various parts of London, but principally centred on the East End of the city.Anyone who would like more information on Celtic FC Foundation projects in London, please contactcfcfoundation@celticfc.co.ukENDSAbout Celtic FC FoundationCeltic FC was formed in 1887 by an Irish Marist Brother, Brother Walfrid, to raise funds and food for the poor and the needy in the East End of Glasgow. As a tenancy and leasehold office your main role is customer service, you answer calls from tenants and book repairs in with them, occasionally helping with emergencies (which happen more in . Over 55% of the users of the service are now able to book repairs online and more resident booked appointments means more time freed up for council staff to provide additional help to people who need it. While it has shattered lives and brought immense suffering, it has also galvanised many to take action against racism.On her recent visit to Hackney, Stephens mum Doreen Lawrence spoke up against institutional racism and the need for change. Their journey has been long and difficult, but the Lawrence family's resilience did not falter. However, despite their hard work I am acutely aware that as an organisation this Council let people down with many of our tenants and leaseholders waiting too long for a repair to be undertaken. Or they can report online via the live webchat service (available Mon-Fri 9am-4pm) at, Windrush grants fund events for 75th anniversary celebrations, Strike action for teachers in England on 27 April and 2 May, More new play areas, a resurfaced 3G pitch and refurbished toilets for Hackneys parks, Learn how 1980s people power saved a Shoreditch hospital from closure in Hackney Museums latest exhibition, Hackney marks 30th anniversary of Stephen Lawrence's death, Celtic FC Foundation and Hackney Council team up for refugee football tournament. A plumber will visit all reported leaks in our homes by at the latest the end of the following day after they were reported to either fix it or schedule any work needed to repair it. Some complaintsinclude issues aboutthe conduct of council staff or staff working on behalf of the Council. dxw partnered with Hackney to build the Report a Repair service so residents can report the repairs they need on their homes, online 24/7. The officer investigating your complaint will provide you with as much information as allowed but this will be dependent on the nature of the complaint and will be considered on a case by case basis. Work will start on refurbished play areas in four Hackney parks later this year - after the Councils Cabinet approved funding for new swings, slides, roundabouts and adventure play in Hackney Downs, Clapton Common, Stonebridge Gardens and Well Street. Its easy and inexpensive and compost can be used in gardens and green spaces to improves soils condition. for support with contraception, health and wellbeing, healthy eating, drugs and/or alcohol and much more. You can take some simple steps to reduce condensation, helping to prevent damp and mould. The ten successful applicants are:St Paul's with St Michael's C of E Primary School - A day of installations, exhibitions, speakers, workshops and debates focusing on issues of social change and racial justice told through the lens of Windrush-relevant stories/narratives. Contact us if your shop accepts refills and youd like to be listed on ourmap. Select a security question. Keep iterating and improving. We will attend to a normal repair within 21 workingdays. Find jobs Company Reviews Find salaries To do this, wipe down affected areas with a specialist mould spray instead of using products like bleach or washing up liquid as they do not kill the mould effectively. The project. We are collecting warm coats to give to residents in need. We value your comments and suggestions to help us provide better services. Fleet Compliance Officer new Hackney Borough Council 3.9 London E8 Permanent + 1 Composting is a natural process that transforms waste from your kitchen and garden into a nutrient-rich food product for your garden. Report repair see https://t.co/KvlP0BGD2c https://t.co/mrKNVXr28L" / Twitter We are constantly looking at ways of making it easier for the people living in our homes to contact us with any concerns and issues they have. This page is for council tenants and leaseholders. People waited less than three minutes for an emergency call to be answered, while overall people waited on average 17 minutes to speak to an advisor. Send an email to privatesectorhousing@hackney.gov.uk with information or call 0208 356 4866 and we can investigate and work with you to get the issue resolved. Repairs Hub. Windrush grants fund events for 75th anniversary celebrations, Strike action for teachers in England on 27 April and 2 May, More new play areas, a resurfaced 3G pitch and refurbished toilets for Hackneys parks, Learn how 1980s people power saved a Shoreditch hospital from closure in Hackney Museums latest exhibition, Hackney marks 30th anniversary of Stephen Lawrence's death, Celtic FC Foundation and Hackney Council team up for refugee football tournament. Funding has also been confirmed to refurbish the public toilets in Clissold Park, to resurface the 3G football pitch in Haggerston Park with a surface that doesnt require rubber crumb infill, to explore new uses for the old paddling pool area in Clissold Park and to introduce new air source heat pumps to provide heating for a number of parks buildings, which will reduce running costs and the buildings impact on climate change. 6617101. Subscribe http://www.hackney.gov.uk Home Videos Shorts Live Playlists Community. "@DaiaidDai @OCONNOR_KJ @mayorofhackney Hi. In June, 83 per cent of the repairs due to be completed that month were finished on time - the highest. We are a proudly inclusive organisation, and strive to be an ally of the LGBTQIA+ community and the movement towards equality for all marginalised people. This allows live monitoring of the service showing the type and amount of repairs getting reported and helps the team decide how to keep improving the service. The council's repair service achieved an overall satisfaction of 68.3% in July 2022 compared to 58.5% in June 2022 and 56.9% in May 2022. Residents who have a leak or other potential emergency repairs should still contact the repairs contact centre on 0208 356 3691 to ensure it is dealt with promptly to avoid them causing danger to their health or damage to their home. This is just another example of the measures we are putting in place to ensure our residents are front and centre of everything the repairs team does. There is nothing poorly defined or political about it as a concept and we cannot let another generation down by ignoring or dismissing it. 4. Working with residents we will be developing our new repairs charter in the next few months, outlining what people should expect from the repairs service. If youre interested in composting at your school, this free guide could help you: View composting at school guide (PDF 1mb). Local Government Ombudsman Weve teamed up with Plastic Free Hackney to run sessions targeting residents on a low income to help them ditch single-use plastic products and make their own low-cost and plastic free cleaning and toiletries products. 0113 212 0687 All rights reserved. While there is still work to do, the clearing of the pandemic backlog, while improving resident satisfaction, is an important marker in delivering on our ambitions and meeting the needs of our residents. Now the Council is looking to push forward with delivering further improvements to its repairs service - including working with residents to develop a new repairs charter, outlining what people should expect from the service. Tel:0300 111 3000 View map, The Lighthouse Now that Hackney Council and the Repairs team have access to a live dashboard, they can monitor real-time service performance and continue to iterate it. I am asking anyone who reads this to think more deeply about what institutional racism is. You can donate at the following locations: We are hosting our annual Sustainability Day at Hackney Town Hall, and Hackney Service Centre on Sunday, 2 July, from 11am to 4pm. Job applicants have no right of appeal against the outcome of any stage of the Councils recruitment process or in relation to any other employment matter. Your Service Charge Number is nine digits long beginning with either 228, 229 or 299 a. It was not an easy period for anyone and I am really grateful for their efforts. Help us to help you by providing any relevant dates, names of staff and copies of relevant letters or other documents to support your complaint. "dxw" is a registered trademark. Visit Hackney Real Nappy. Were proud to be part of Eat Like a Londoner, a first of its kind food platform for Londoners. Hackney Council is making great strides in reducing the backlog of repairs to Council homes that built up during the Covid pandemic - but there is still more work to be done. The time came.for me to focus on progression and not just job comforts. Anyone wanting to report a repair or find out how their request is progressing should call020 8356 3691(Mon-Fri 8am-7pm; Sat 9am-1pm). Please note that we cant usually look at a complaint if you have left it for an unreasonable amount of time. PO Box 4771 But dont paint or wallpaper over this paint as that makes it ineffective. Business Analysis and Complaints Team Address Hackney Town Hall Mare Street Hackney E8 1EA Telephone 020 8356 3770 Email complaints@hackney.gov.uk Opening times Mon to Fri: 9am - 5pm Intersex-Inclusive Pride Flag by Valentino Vecchietti is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. There is a reusable nappy community that organises events and provides support. We still have a way to go but we are making good progress towards achieving our aim. To report a non-urgent repair, tenants can: Call 020 8356 3691, Monday to Friday, 8am-7pm; Saturday 9am-1pm Use our live webchat service at hackney.gov.uk/repairs, Monday to Friday, 9am-4pm. This only appears at ground level and is usually seen by a damp patch above the skirting board, penetrating damp is generally caused by a problem with the building, allowing rain water to penetrate through into the home. Around half of the 7,000 repairs open on our books at the end of November have now been completed, and the Council is committed to completing all outstanding repairs by July. The Dextrous Web Ltd is a company registered in England & Wales, No. In June 2022 the Council received 14,000 calls relating to repairs. Please note that you cannot complain about someone under this duty because of the persons accent, dialect, speech impediment, manner or tone of communication, origin or nationality. 1 King's Cross Bridge This is significant because the cost of sending a plumber or electrician out to a repair job that they dont have the skills to fix is much higher than an agent taking a call and making sure the right tradesperson is sent out. Examples of emergency repairs include: We will attend to an urgent repair within 5 working days. 36-38 The Calls directing more of our housing budgets into underpinning our work to combat damp and mould for our council homes we are already investing an extra 1m which includes expanding our repairs service to provide a swift, more focused response. For other emergency repairs such as no water, leaks, no heating or hot water, blocked drain please call customer services 0208 356 3691. The additional staff we are bringing in to bolster the capacity of our repairs service is just part of our continued commitment to delivering a high quality service for our residents. If the repair requires extra work or scaffolding then the repair timescales do not apply. A good start. The service provides a much better user experience and has significantly reduced calls. Your school will let you know directly if affected. To help reassure tenants and restore their confidence in the service a new repairs charter is being developed outlining the support they can expect when contacting the Council regarding a repair. You will usually need to have completed both stages of our complaints process before the Ombudsman can help. If youre not satisfied with the response you received at stage 1, you can ask for your complaint to be escalated. With over 90 Refill stations in Hackney, refilling your water bottle for free has never been easier. An appropriate officer from the service area will investigate the complaint fully, the service will reply to your complaint in writing within 10 working days or the amended timeframe we previously discussed with you. The plan would see us redouble our efforts to tackle damp and mould in: As part of our action plan to tackle damp and mould we are speeding up the time we respond to reports of leaks. After treatment, if redecorating is needed, use a good quality fungicidal paint to help prevent mould recurring. Hackney residents can try reusable nappies for free by applying for a 70 voucher. That means freeing up time for a busy call centre agent to process more complex cases. Please contact the repairs department on 020 8356 3691 for required repairs" The project was established when Hackney Councils public health and football development teams approached Celtic FC Foundation after local refugees and asylum seekers said that they wanted more football-based activities and opportunities to exercise and build friendships and new networks.Saturdays tournament was the final stage of the project, a pilot aimed at improving physical and mental health outcomes of asylum seekers living in hostel accommodation in Hackney. You can report emergency repairs 24 hours, 7 days a week. Learn more about the sharing economy, how you can make money from what you already have, and how to reduce your impact on the planet. Skip to main content. ". This week, Cllr Clayeon McKenzie, Cabinet Member for Housing Services visited the Councils Florfield Road Depot to thank some of the new recruits brought in through the investment and a number of former apprentices who have recently qualified and secured roles at the council for their efforts. Hackney's ambition for housing. dxw and Hackney reconvened in May to evaluate the data collected since February and improve the service. Please sign in with your Hackney email account. We will let you know if there is a different process for dealing with the matter, we aim to respond to this stage within an average of 15 working days (10 working days for, a senior officer from the service you are complaining about or an appointee will oversee an investigation, which will focus on resolving the issue(s) you have raised, well contact you to inform you of the outcome of the investigation and the action taken to resolve your complaint. SAINT- A 5 minute film and evening with Leroy Logan MBE, a former police superintendent in the UK who was a founding member and chairman of the Black Police Association and a member of St John at Hackney. When we started working with Hackney, the vast majority of repairs were reported by phone. People living in Hackney Council homes can now report non-emergency internal repairs to their home 24 hours a day, 365 days a year, thanks to a new online system launched by the Council. Advice on energy-saving and sustainable living, Book a free collection of unwanted clothes direct from your door, Date and time: 22 April 2023, 11.30am to 3.30pm, Date and time: 2 July 2023, 11am to 3.30pm, Date and time: 21 October 2023, 11.30am to 4pm, free Dr.Bike session first come, first serve, womens, mens, and childrens clothes, accessories, and footwear, 2 x token preloved over 50 RRP and in great condition, Learn more about the sharing economy, how you can make money from what you already have, and how to reduce your impact on the planet. In beta, we developed and launched Report a Repair and made it available more widely to real users. The Council receives more than 80,000 repairs requests a year - more than 6,500 a month. The Council receives more than 6,500 repairs requests a month and has appointed 26 new recruits - including carpenters, plumbers, plasterers, electricians and gas engineers - as part of its work to achieve its ambitions. ALT. This is to make sure that there is no danger to residents or serious damage to property. View map, The Lighthouse A photo exhibition exploring and showcasing personal stories of Hackneys first Windrush generation, a street party to showcase and celebrate the 75th anniversary of Windrush, and festivals to bring Hackneys diverse communities together, are among the projects funded by this years Windrush microgrant scheme.
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