Weve put together a collection of best practices to help our team accurately process your disputes. If you created the offer, add tags that indicate if you accept third party payments or not. Note that if there is a dispute, the moderator will take language into account. For more information, check out. Once the buyer has marked the trade as Paid and attached proof of payment, check your own account to confirm youve received the funds. 6. The customer support process at Paxful isn't the best. Place your ID in the center of the screen and make sure all the necessary details are visible: 3. Store your cryptocurrency in our free Wallet and transfer coins to other Paxful wallets for free! 2. Two Factor Authentication (2FA) is an additional layer of security where the user must verify that they own the account with a code. The first step to buying cryptocurrency with gold is to look for an offer that accepts this. In case you dont have an API key, insert the two-factor code in the field below and click. Heres what you can do to fix this: Ray ID: 7c069385fb790272 Your IP: 51.83.98.190. 6. If you are temporarily living or traveling in a. , but you have proof that the payment method belongs to you, please: Take a screenshot of the account that displays your name, Provide proof that you are only temporarily in a restricted country, and proof of address or documentation from your country of origin, Send the screenshots of the documents to our support team through. 3. Here is the list: Trade status determines the progress of your trades and you can view them from your user. A sellers reputation is displayed with a green thumb. If you familiarize yourself with the process, itll make trading on Paxful a lot easier. Confirm the amount youre sending and click. When you sign up for a Paxful account, you get a free wallet and a Bitcoin address where you can send and receive Bitcoin. If your account is on-hold, your account is restricted for a period of time for further review. Follow the steps below for a step-by-step guide. Ethereum is the second largest cryptocurrency, after Bitcoin. Also, pay attention to the reputation of your potential trade partner and choose the location carefully, to ensure that your trade partner will be able to deliver the gold to you. On the bottom of the trade page, click Report a problem. The most common reasons are: We also check the trading history of both parties to see if you were able to follow the trade instructions or offer terms of the previous trades. 2. Here's how you can find buyers by browsing existing offers on Paxful. A single unit of USDT is supposed to be equal to 1 USD. Heres a Paxful school tutorial to walk you through the process of creating your account: 1. They'll review your account and add the badge if you meet the requirements. If after the trade has started you are being offered an item that is different from the advertised one, be extra cautious. We'll see in this video, How to use Paxful wallet, Paxful is the poplar peer-to-peer marketplace to buy and sell bitcoin with 300+ payment methods. So, are you ready to send, receive, and store your cryptocurrency in a more effective, smarter, and faster way? Wallet, and in return, youll receive interest every week. and select your currency from the list. A: The increase will go into effect on December 15th, that helps ensure we know our customers, an army of dispute and fraud prevention analysts to help make sure trades run smoothly and to keep bad actors away from the marketplace. Sellers ranges may not meet that amount or the seller may take down their offers or go offline. On every successful payment, a callback can be configured which can be set up to release the goods to the buyers on the merchant side. Paxful allows you to deposit and receive Ethereum (ETH) using your Paxful Wallet. on Paxful. If you already have a Paxful account and want to buy Bitcoin from the Paxful Bitcoin Kiosk, here's how to complete a transaction: For users who don't have a Paxful account yet, here's a step-by-step guide on how to buy Bitcoin using the Paxful Bitcoin Kiosk. Just open up to your favorite browser and head to https://paxful.com. 5. The last step for you is to release cryptocurrency from the trade escrow. Paxful allows you to buy cryptocurrencies and convert money with your choice of over 350 payment methods, including gift cards, debit and credit cards, bank transfers, online wallets, and more. Make sure that you use an ERC-20 address. , and they allow users to trade cryptocurrency. Cryptocurrency buyer: Unresponsive vendor, payment issue, other. You will need to verify your email address, phone number, address, and identity in order to comply with Paxful standards and the Travel Rule when sending out 1,000 USD or more in cryptocurrency. Once you create an account on Paxful you get a free wallet and access to the Classic Dashboard. The rule requires money service businesses to communicate when users send money from one financial institution to another. For more information on, cryptocurrency using your Paxful Wallet, visit our. This includes WhatsApp, Telegram, phone numbers, email, etc. Right now, only Nigerian ID-verified users can use Paxful Earn. The Kiosk can be configured to deposit bitcoin to either the buyer or to any outside external BTC address. By adding a QR code, you can quickly share your online wallet details in the trade chat, or when you're creating an offer. A 6-digit code will appear on the app or you can copy the code for manual setup. Youll receive a notification once the withdrawal is complete and youll see the withdrawal reflected in your transaction history. On the menu on the left side of the page, click, 3. Its not always instant. Using third parties for making payments is not allowed. Paxful conducts thorough investigations to resolve gift card disputes. to highlight essential information such as the item type and the name of a game. If you are looking to securely deposit and receive Tether (USDT) on Paxful, read our guide on how to do it in three simple steps: You can buy or sell USDT the same way as you would buy or sell Bitcoin in the marketplace! Being polite is about a lot more than your language; its about following their instructions as well. This digital wallet is where you will store all of your hard-earned cryptocurrency. Our moderators will definitely look into your case as soon as possible and reach out to you. Write concise offer terms. To learn more about the functions of this wallet and. Then decide how much crypto you would like to exchange and transfer to your bank account. This means that wehave checked his documents and background. After you confirm the amount, you will have to input the following information: You will be asked to review the amount of ZAR you want to transfer to your bank account. We at Paxful do as much as possible to increase the level of security on our platform. Designs for the new buttons can be found in the Settings section of your Merchant Dashboard. Once the seller has confirmed the payment, they should release the crypto to you and the trade will be complete. If you already have an API key, you can skip this step. Coin locking or holding a seller's cryptocurrency in escrow without the intention to make the payment and complete the trade. Seller of cryptocurrency asking to cancel the trade after the payment was completed. Sellers rate does it look profitable for you? Their mission is to empower the forgotten underbanked around the world to have control of their money using peer-to-peer transactions. In the case of Cash In Person, the offer terms should provide a brief list of meeting preferences. . Buying and selling cryptocurrencies using Bank Transfer are now automated on Paxful to make trading even easier and safer for you. Here are common questions about the conversion. Feel free to discuss all the necessary details with your trade partner on the trade chat, and proceed with the trade accordingly. The integration adds a. that allows buyers to pay with payment methods such as gift cards, online wallets, etc. 1. USDC is only available to send and receive on the Ethereum network. Once the buyer has paid you, marked the trade as Paid and uploaded proof of payment, double-check if youve received the payment on your end. If youre receiving BTC in your Paxful wallet, the funds should arrive after two confirmations. If you do not confirm receiving goods within this timeframe a, Once youve received the gold, you can release the cryptocurrency from the trade escrow. If you cancel the trade, Moderators aren't able to help, and getting a resolution will take longer. Be aware there are fake support emails that may impersonate Paxful. Here are a couple of tips for your Bank Transfer offer: After creating and publishing your personalized offer, wait for a buyer to start a trade with you. Paxful checkout can easily be made to show only your offers if you pass your offer ID as an argument and only your specific offer will be shown. you can see a snapshot of all your current offers which you can view and edit. When that count reaches two, you should see your Bitcoin in your Paxful wallet. Fill in the fields on the ID verification form. During a dispute, we recommend that users of both parties adhere to our Terms of Service. 2. The user did not provide the requested evidence within 12 hours of the dispute. How do I use it? Chargebacks can happen with some payment methods even after a trade is done. The offer page always includes the rate of each seller. The application activates your device camera so you can click a picture of your face. Price negotiations are strongly forbidden. Head to the Wallet tab and clickReceivein the Ethereum section. Its important that you do not give other users your contact information to do a trade outside Paxful trade flow. NegotiationThe offer owner is asking to have a deal with a price different from the one mentioned in the offer details. 2FA via Twilio Authy is set up. 2. Click Continue. We now have made it easier for you to see the most recent Bitcoin address created for your latest transaction. Click Show All or Any payment method field and select your preferred payment method to buy crypto on the dialog box that appears. By setting up our Kiosk on your exchange, you deliver a quick and easy fiat on-ramp for your customers. If youre looking for more information on your safety in the marketplace, check out these articles: Paxful has an AML policy, we comply with Office of Foreign Assets Control ("OFAC") sanctions, were a regulated financial entity, and were trusted by over 5 million users. In case if you have tried all previous steps, please contact us to investigate your specific case. Buyer or seller violated the other partys offer terms and/or trade instructions. The Paxful Rewards Program recognizes and awards users with extra benefits, giving them a badge and premium access to exclusive advantages on the marketplace.
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