Health equality for women in service and women beneficiaries is and will remain a top priority for the Department of Defense, Acting Assistant Secretary of Defense for Health Affairs Seileen Mullen made clear during a recent podcast. FALLS CHURCH, Va. In a Defense Health Agency Market that serves more than 390,000 beneficiaries, U.S. Navy Capt. *Urgent medications include short course acute treatments to include pain medications (JBSA-Lackland only), antibiotics, and/or steroid dose packs OR medications for patients discharged from the ER or hospital/urgent care in the past 72 hours. No. The 59th Medical Wing is updating these processes after the completion of an internal study which revealed that demand for pharmacy services is currently 26% higher than what the wing is resourced to deliver. Performing this action will revert the following features to their default settings: Hooray! Text "get in line" to 833-258-0792 and follow the prompts. JBSA - Randolph, TX 78150 Process Update #4 - Only electronic controlled substance prescriptions. 1 Review. This process change is not intended to limit the options available to patients, but to provide better support by using the additional staff in other areas of the pharmacy. A3. These process changes will allow for enhanced support from the wings off-site robotic prescription refill center to meet demand. Urgent medication activation will no longer be an option available using the Q-Anywhere system. The JBSA-Lackland Pharmacy is the Air Forces largest and busiest pharmacy, dispensing more than 1 million outpatient prescriptions every year. The Joint Base San Antonio-Lackland and Randolph Pharmacy teams are changing some of their processes to improve service to beneficiaries. Women's Health Equity is a Real Focus for DOD, Mullen Says. 630 3rd St. W These process updates will allow the 59 MDW to send routine refills to an off-site Robotic Pharmacy, where refills are currently being processed, reducing congestion at the WHASC Pharmacy. Therefore, please put aside cell phones before approaching thewindow. Process Update #2 - Routine medication turnaround times. Why do I need to activate my prescription? No prescription is dispensed until a pharmacisthas verified the final product. JBLE Medical Clinics stand up Walk-in Contraception Clinic. The Randolph AFB base guide has information for service members and families. The 59th Medical Wing is updating these processes after the completion of an internal study which revealed that demand for pharmacy services is currently 26% higher than what the wing is resourced to deliver. ***The Randolph Clinic Pharmacy dispenses new orders entered directly into our computersystem by DoD providers in the San Antonio area. Youll need the patients DoD ID number, and youll get a ticket number when finished. Copyright 2023 Wellcare Health Plans, Inc. Drug List (Formulary) and Other Documents. Until further notice, Ancillary Services (Lab & Pharmacy) operating hours will be 7 a.m. to 4 p.m. JBSA- Randolph Satellite Pharmacy Hours of Operations: Monday - Friday 8 a.m. to 4 p.m. ** Available for refill pick up . The Department of the Air Force is establishing new Body Composition Program standards for Airmen and JOINT BASE SAN ANTONIO-FORT SAM HOUSTON, Texas , https://militaryrx.express-scripts.com/home-delivery or call 1-877-363-1303, https://militaryrx.express-scripts.com/find-pharmacy. Although the DHA may or may not use these sites as additional distribution channels for Department of Defense information, it does not exercise editorial control over all of the information that you may find at these locations. Visit https://militaryrx.express-scripts.com/home-delivery or call 1-877-363-1303, option 3 for more information. The San Antonio Market has launched a text messaging service to keep TRICARE beneficiaries informed about Reeve completes a 2022 summer triathlon. The drug formulary is a list of medications covered by your Humana insurance plan's pharmacy benefits. If the pharmacy notifies you that you need a PA, the form can be found at the Tricare Formulary Search Tool. The Joint Base San Antonio-Lackland and Randolph Pharmacy teams are changing some of their processes to improve service to beneficiaries. Randolph Air Force Base Information and Referral Services. Process Update #5 - Phone line deactivation. Remember to write down/be prepared to provide prescription numbers when calling in refills. Marvin Reeves, USAF, Retired. For beneficiaries interested in receiving medications by home delivery, Express Scripts is a TRICARE service. *Urgent medications include short course acute treatments to include pain medications (Lackland only), antibiotics, and/or steroid dose packs OR medications for patients discharged from the ER or hospital/urgent care in the past 72 hours. Randolph Air Force Base ID/CAC Card Processing. After-hours access can be obtained by coming through the FEC entrance. The San Antonio Market has launched a text messaging service to keep TRICARE beneficiaries informed about their local military healthcare system. Refills ordered prior to1200 hours on a duty day are ready for pick-up the following duty day. Patients will need to use Q-Anywhere or lobby kiosks to activate prescriptions. Your provider can submit the form electronically, by fax, or by phone. Members can complete this form to order prescriptions from CVS Caremark Mail Service Pharmacy, WellCare's preferred mail-order pharmacy. Q3. Your file is uploaded and ready to be published. If you provide hard-copy prescriptions, we cant meet same-day prescription needs; you will likely need to return to the pharmacy in a day or two. Mon-Fri 0730-1630. If your prescriptions dont make it to Randolph from an off-base provider, ask that pharmacy to confirm your preferred pharmacy in its system. English. The phone number can also be located on your prescription label. Urgent medication activation will no longer be an option available using the Q-Anywhere system. Therefore, please put aside cell phones before approaching thewindow. *Urgent medications includeshort course acutetreatments to include pain medications(JBSA-Lackland only), antibiotics, and/or steroid dose packs OR medications for patients discharged from the ER or hospital/urgent care in the past 72 hours. An Airman uses a pharmacy kiosk at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland Aug. 16, 2022. The Randolph Pharmacy Flight would like to thank the more than 250,000 beneficiaries eligible to utilize our pharmacies. All JBSA pharmacies, to include JBSA-Lackland, JBSA-Randolphand Brooke Army Medical Center,will only accept electronic prescriptions for controlled substances. *** Updated formulary drug lists are posted on the Joint Base San Antonio web site:www.jbsa.af.mil. (210 . Call-in activations will be turned off. I've been that route and I'll continue to drive the 120 miles round trip to get my meds from the Randolph Pharmacy! We ask for your understanding when a provider mustbe contacted to clarify or correct a prescription order. Can I activate/refill my prescriptions using the MHSGenesis portal? 210-652-6742. Download a PDF Readerorlearn more about PDFs. New Electronic Health Record System Launches for Beneficiaries in Tidewater. Military pharmacies are staffed based upon how many prescriptions go out the dispensing windows, so any prescription returned to stock is unsupported labor. Prescriptions will be held for 7 business days. Both pharmacies are closed Federal holidays,Family Days, and at 1200 hours the last Wednesday each month.To speak with pharmacy personnel call (210) 652-4127 and select option #2 for the BaseExchange Pharmacy, or option #3 for the Main Clinic Pharmacy.Military Treatment Facilities are required by law to collect information about ThirdParty Insurance. Stacie Milavec is the subject matter expert on all matters concerning clinical laboratory and anatomic pathology services. Patients should expect to see the following changes regarding pharmacy hours and prescription drop off and pick up services. The 359 MDG pharmacies are open Monday through Friday 0730 1630, but are closed Federal holidays, Family Days, and at 1200 hours the last Wednesday each month. Closed for readiness training Wednesdays until 9:15 a.m. 210-652-4127 Most prescriptions are ready in two duty days. ARLINGTON, Va. (AFNS) The Pharmacy at Randolph AFB is part of the 359th Medical Group that provides comprehensive health services in the San Antonio area. Complete this form to request reimbursement for covered prescription drugs that you paid full price for. Location:559th Medical SquadronClinic Instead, once they pull a number from a kiosk for pick up, they can have a seat and wait for their number to be called. Individual patients may use multiple pharmacies based on what is convenient. How long do you hold my prescription? Dwane Young). Such hyperlinks are provided consistent with the stated purpose of this website. To obtain refills, patients will still call the Refill Line at 210-292-9995. If left prior to 1600 hours,prescriptions are ready for pickup at 1200 hours the next duty day - or on the secondduty day if left after 1600 hours, or on weekends. Due to call volume, were no longer able to offer prescription activation over the phone. hospitals and more using innovative health information technology. Focusing on treatments for cancer and rare diseases, we believe in care that's designed for each patient's needs.. Our specialty pharmacy's compassionate, patient-first approach helps people navigate the fragmented healthcare . Are you sure you want to delete your template? Patients can activate routine prescriptions using the Q-Anywhere system by texting "Get in line" to 833-517-4408 (JBSA-Lackland) or 833-258-0792 (-JBSA-Randolph) during duty hours between 7 a.m. and 4:30 p.m. Activating Prescription Refills -Any medications called in for arefillwill be ready after 1p.m. on the third duty day from activation. The following process updates will take effect Sept. 6, 2022 Process Update #1 - Pick up Process Change As of Sept. 6, 2022, patients will no longer need to stand in line to pick up their medications. The pharmacy teams recommend patients initiate medication renewals/refills as early as possible using the following timelines: Per TRICARE, refills can be called in when 75 percent of the issued supply has been used: Medication renewals will need to be initiated with your provider so please ensure adequate time is allowed for that process in addition to the timelines given above. This document outlines your rights with regards to your Medicare drug plan. The site provides pharmacy services along with locations, hours and points of contact for all pharmacies on JBSA-Fort Sam Houston, JBSA-Lackland and JBSARandolph and reflects on-going efforts to improve how healthcare is delivered to military members, dependents and retirees in the San Antonio area. Activating New Prescriptions - Any routine medications will be ready after 1:00 p.m. on the second duty day from activation. An official website of the United States government, JBSA-Lackland, JBSA-Randolph Pharmacies change processes. Drop off paper prescriptions at Randolph Clinic Pharmacy drop box table Complete the drop off form located on the table Stacie Milavec Walter Reed Audiology Speech Pathology Improving World Hearing Day is observed annually on March 3 and this years theme was Ear and Hearing Care for All.. Funds collected are sent to the Randolph Clinic, where it is used toenhance your healthcare. TRICARE is a registered trademark of the Department of Defense (DoD),DHA. The 59th Medical Wing is updating these processes after the completion of an internal study which revealed that demand for pharmacy services is currently 26% higher than what the wing is resourced to deliver. 1. A PDF reader is required for viewing. Access your formularies here or search a drug via the search tool. Instead, once they pull a number from a kiosk for pick up, they can have a seat and wait for their number to be called. By continuing to use our site, you agree to our Privacy Policy and Terms of Use. Currently the turn around time for paper prescriptions at JBSA-Lackland is 4 duty days. JBSA Randolph, TX, United States 78150-0000. An Airman uses a pharmacy kiosk at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Aug. 16, 2022. No. the last Wednesday of every month for mandatory readiness training. The Randolph Pharmacy and Formulary link is under "Medical" near the bottom left column of the page under "Information Resources"*** Co-pays (can differ depending on medication/day supply): Find retail network pharmacies athttps://militaryrx.express-scripts.com/find-pharmacy. Patients can activate routine prescriptions using the Q-Anywhere system by texting "Get in line" to 833-517-4408 (JBSA-Lackland) or 833-258-0792 (-JBSA-Randolph) during duty hours between 7 a.m. and 4:30 p.m. Activating Prescription Refills -Any medications called in for a refill will be ready after 1p.m. on the third duty day from activation. How do I know if I have medications ready to be activated? The group consists of 367 personnel in 8 buildings. DISCLAIMER TO EXTERNAL NON-GOVERNMENT WEBSITESThe following page contains numerous external links to social media sites of various mission partners and organizations affiliated with Joint Base San Antonio. In a Defense Health Agency Market that serves more than 390,000 beneficiaries, U.S. Navy Capt. To further expedite the filling of hand-written prescriptions, ensure thefollowing is written on each prescription:Current as of 6 May 2013Patient namePatient Date of BirthPatient phone number and addressDrug allergies (if any)Sponsors Social Security NumberA prescription drop box located at the BX Satellite Pharmacy can be used when thepharmacy is closed, or if you want to avoid the wait during business hours. USA. World Hearing Day is observed annually on March 3 and this years theme was Ear and Hearing Care for All., New text service offers military healthcare updates, information. Activating New Prescriptions - Any routine medications will be ready after 1p.m. on the second duty day from activation. What do I do if I run out of refills? The MDW hastried to standardize the care received across the San Antonio Market as much as possible at this time while striving to provide prescriptions in a predictable, medically appropriate timeframe and to alleviate the frustrations patients currently face. Members should fax form to 1-866-388-1767. The phone number can also be located on your prescription label. If you have a Medicare prescription drug plan, your formulary may be different from those who get coverage through their employer. Randolph AFB Pharmacy Website. The group consists of 367 personnel in 8 buildings. Confirm theyre sending your name, date of birth, and gender exactly as they appear in DEERS. Find Navy Federal Branches and ATMs in your area. A delay may also occur if anorder is large, or contains controlled drugs for which ongoing accountability of eachtablet or capsule is required.We value your feedback. (Courtesy Graphic). Have questions about which medications are covered by your plan? TRICARE is a registered trademark of the Department of Defense (DoD),DHA. Currently, the demand for pharmacy services exceeds what the 59 MDW is resourced to provide by approximately 26%. The Joint Base San Antonio-Lackland and Randolph Pharmacy teams are changing some of their processes to improve service to beneficiaries. Q5. Randolph Clinic Health Services Reid Clinic Pharmacy Formulary (medication availability) Manage Your Prescriptions TRICARE Pharmacy Program TRICARE Formulary Search Tool Contact Us Hours: 7 a.m. to 4:30 p.m. Telephone: 210-671-9637 Don't forget to keep your family's information up-to-date in DEERS. The Joint Base San Antonio-Lackland and Randolph Pharmacy teams are changing some of their processes to improve service to beneficiaries. Process Update #5 - Phone line deactivation. FALLS CHURCH, Va. Complete this printable form to ask us for a decision about a prescription drug and your specific plan coverage. The Wilford Hall Ambulatory Surgical Center'sScriptCenter lockers are located on the first-floor B-Wing hallway next to the pharmacy. The Joint Base San Antonio-Lackland and Randolph Pharmacy teams are changing some of their processes to improve service to beneficiaries. Why am I not getting text messages from the pharmacy? There are co-pays, but beneficiaries will reduce time spent at the pharmacy. To schedule an appointment: Option 1: Log onto the MHS GENESIS Patient Portal OR Option 2: Call CAMO (Consult and Appointment Management Office) at: 210-916-9900 JBSA SAPR Hotline: 210-808-7272 DoD Safe Helpline: 1-877-995-5247 Chaplain Services: 210-292-7373 Air Force News AMC builds Warrior Heart culture The pharmacy will then activate prescriptions received electronically from on- or off-base providers received within 14 calendar days. The group consists of 367 personnel in 8 buildings. A2. Although the DHA may or may not use these sites as additional distribution channels for Department of Defense information, it does not exercise editorial control over all of the information that you may find at these locations. Defense Health Agency guidance for complex medical markets with multiple MTFs, such as San Antonio, is to not process any prescriptions in advance. If you have are assigned to an MTF provider you will need to request a renewal through RelayHealth (for JBSA Fort Sam Houston), MiCare (for JBSA Lackland and JBSA Randolph) or by contacting the clinic you are assigned to. 1040 Randolph AFB, TX 78150-4801 Get Directions Randolph Clinic - 359th Medical Group website 1-210-652-6403 Monday - Friday: 7:30 a.m. - 4:30 p.m. Closed from noon - 4:30p.m. Wellcare uses cookies. Falls Church, VA 22042-5101, An official website of the United States government, 59th Medical Wing - JBSA - Wilford Hall Ambulatory Surgical Center, Don't forget to keep your family's information up-to-date in, Nutritional Medicine (Outpatient Nutrition), Alcohol and Drug Abuse Prevention and Treatment (ADAPT), Aerospace and Operation Physiology Training, Behavioral Health Optimization Program (BHOP), Hosted by Defense Media Activity - WEB.mil. Through tailored training and multidisciplinary opportunities, Air Force medics retain their currency and are ready for the fight. The JBSA-Lackland Pharmacy is the Air Forces largest and busiest pharmacy, dispensing more than 1 million outpatient prescriptions every year. JBSA-Lackland and JBSA-Randolph pharmacy teams are updating processes to improve support to beneficiaries. Remember to write down/be prepared to provide prescription numbers when calling in refills. This contactless, automated locker allows beneficiaries to pick up prescription, 433rd TRS - Military Training Instructor Duty, https://militaryrx.express-scripts.com/home-delivery or call 1-877-363-1303, https://militaryrx.express-scripts.com/find-pharmacy, Hosted by Defense Media Activity - WEB.mil. All prescriptions must be activated before fill. You have already flagged this document.Thank you, for helping us keep this platform clean.The editors will have a look at it as soon as possible. Phone: 210-652-4127 In recognition of National Blood Donor month in January, theArmed Services Blood ProgramOpens ASBPreminds the military community about the importance of donating blood. Using the TRICARE Pharmacy Home Delivery Program, the cost for up to a 90-day supply of medication for active-duty members is $0; all others pay $0 for generic, $13 for formulary brands and $43 for non-formulary. As of 6 September 2022, JBSA pharmacies to include, Lackland, Randolph and BAMC, will no longer accept paper prescriptions for controlled medications. The appearance of commercial external hyperlinks does not constitute endorsement by Joint Base San Antonio, the United States Army, the United States Air Force, or the Department of Defense of the external web site, or the information, products, or services contained therein. Instead, once they pull a number from a kiosk for pick up, they can have a seat and wait for their number to be called. Complete this printable form to ask for an appeal after being denied a request for coverage or payment for a prescription drug. Sometimes, Express Scripts requests additional information from the provider. 2. Reeve was assisted by Lt. Col. Cassandra Burns, 88th Medical Group pediatric neurologist, after being diagnosed with a rare case of cerebral folate deficiency at four years old, along with being diagnosed with down syndrome at birth. Follow the options, and you will be prompted to enter your eight digit date of birth and your prescription number. As of Sept. 6, 2022, patients will no longer need to stand in line to pick up their medications. FALLS CHURCH, Va. We are pleased to be the fastest-growing Air Force pharmacy for the past ten years while maintaining the provision of world-class patient-centered care. Call-In Refill Pickup 3. Express Scripts receives these forms and approves or denies them for all TRICARE pharmacy points of service MTF, retail, and mail order. These numbers are also located on top of all prescription labels. Falls Church, VA 22042-5101. www.tricare.milis an official website of the Defense Health Agency (DHA), a component of theMilitary Health System. The Randolph pharmacy's National Provider Identifier (NPI) is 1861800567. . Patients will need to use Q-Anywhere or lobby kiosks to activate prescriptions. If the DoD ID is for a child and they were seen at the WHASC clinics, the clinic should provide you paperwork which contains the patient's DoD ID. Electronic Prescriptions: (210) 652-5321. A PDF reader is required for viewing. Use the TRICARE Formulary Search Tool to look-up your drug. The following process updates will take effect Sept. 6, 2022: Process Update #1 - Pick up Process Change. JBSA-Randolph is the Air Forces premier base for pilot instructor training and combat systems officer training. 221 3rd St. W JBSA - Randolph, TX 78150 Call-In Refill Pickup Randolph Base . If you see an off-base provider you will need to get a new written prescription to bring to a JBSA Pharmacy or have your provider electronically prescribe or fax to JBSA Pharmacy. Randolph AFB, TX 78150-4801. The phone number can also be located on your prescription label. I have been getting my medications from the BX pharmacy since it first opened. Specialty pharmacy services customized for cancer and rare disease patients. Walter Reed Audiology and Speech Pathology Center Focuses on Improving Quality of Life for MHS beneficiaries, WRNMMC, Bethesda, MD Some documents are presented in Portable Document Format (PDF). To obtain refills, patients will still call the Refill Line at 210-292-9995. Find theright contact infofor the help you need. Clinic Pharmacy: Open to all beneficiaries. When I receive a text message saying my medication is activated is it filled and ready for pick up? The current call center wait times and the inadequate functionality of the phone system (call drops) are not meeting the standard of customer support we would like to provide. Magazine: Randolph Printable Formulary - Joint Base San Antonio. See more. Hosted by Defense Media Activity - WEB.mil. The current call center wait times and the inadequate functionality of the phone system (call drops) are not meeting the standard of customer support we would like to provide. After-hours access can be obtained by coming through the FEC entrance. Randolph AFB (Joint Base San Antonio) - 221 3rd Street West, 359 Medical Group Clinic, Randolph AFB, TX 78150. The following process updates will take effect Sept. 6, 2022, Process Update #1 - Pick up Process Change. If those are correct, ask to have their office manager put in a ticket with their e-prescribe vendor. I was told I needed a Prior Authorization (PA) to get my medication. 7700 Arlington Boulevard Try our Q-Anywhere text service or come in person to the pharmacy. Q7. Find theright contact infofor the help you need. Please ensure that you participate in the Third Party Collectionprogram. Call the site you selected for medication pickup. Department of the Air Force outlines new Body Composition Program for Airmen, Guardians. Hosted by Defense Media Activity - WEB.mil, For 90-day supply medications, the refill can be called in 21 days prior to running out of medication, For 60-day supply medications, the refill can be called in 14 days prior, For 30-day supply medications, the refill can be called in 7 days prior. 221 3rd St. W The Randolph Pharmacy Flight would like to thank the more than 250,000 beneficiaries eligible to utilize our pharmacies. Randolph Printable Formulary - Randolph Air Force Base. This service is available for all routine and urgent medications. Biologics by McKesson is an independent specialty pharmacy that puts patients first. The goal of the Urgent Care Pharmacy is to provide patients with their urgent medications within 1 to 2 hours of initial check-in. Refills called inafter 1200 hours or on weekends are ready the second duty day. All JBSA pharmacies, to include JBSA-Lackland, JBSA-Randolphand Brooke Army Medical Center,will only accept electronic prescriptions for controlled substances. As part of the Defense Health Agencys Tidewater Market, the NMCP laboratory provides a comprehensive range of anatomic pathology, blood bank, and clinical pathology services to eligible beneficiaries in the Tidewater region. Phone: 210-652-4127. Currently, the demand for Pharmacy services exceeds what the Wing is resourced to provide by approximately 26%. Suite 5101 What's that? Proceed to the pharmacy lobby and use the kiosk to activate. If you are unable to pick up your medication please call and let us know so your medications are not returned to stock and remain on the shelf for you. Magazine: Randolph Printable Formulary - Randolph Air Force Base. Randolph Air Force Base Family Advocacy Program. Randolph Air Force Base Information and Referral Services, Randolph Air Force Base ID/CAC Card Processing, Randolph Air Force Base Family Advocacy Program, Randolph Air Force Base School Liaison Office, 10 Things Most Veterans Don't Know About VA Home Loans, 7 Things to Consider Before Moving into Military Housing, Commissary 101: How to Shop at the Commissary. Currently there is no functionality to activate new medications or refill existing scripts on the Portal. With a $17.7M annual budget, the group averages 8,320 outpatient visits,38,750 prescriptions, 5,064 lab procedures, and 2,000 radiology films permonth. JBSA - Wilford Hall Ambulatory Surgical Center, Texas78236 Q4. Randolph Air Force Base is a well-known Air Force installation in Texas. The Military Health Systems new electronic health record system, MHS GENESIS, will deploy for more than U.S. Air Force Airman 1st Class Aaron Edwards, 51st Fighter Wing public affairs specialist performs preacher curls during a back and bicep workout at the fitness center on Osan Air Base, Republic of Korea, Dec. 30, 2022. Please use one envelope for each patient. The JBSA-Randolph Pharmacy is part of the 559th Medical Squadron Group that provides comprehensive health services in the San Antonio area. An Airman uses a pharmacy kiosk at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland Aug. 16, 2022. The JBSA-Randolph Pharmacy is part of the 559th Medical Squadron Group that provides comprehensive health services in the San Antonio area. With a $17.7 million annual budget, the group averages 8,320 outpatient visits, 38,750 prescriptions, 5,064 lab procedures, and 2,000 radiology films per month.
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