The value of your Travel Voucher will be the equivalent to your cancelled booking, and this also includes flights purchased with Flying Club points. Together, all of these measures ensure the aircraft environment is a very safe place to be. Bookings made by credit card or debit card no longer incur a fee. Re-book on a Virgin Atlantic flight to/from another destination. Canadian tariffs. Virgin Atlantic tells customers refunds will take up to four months Accessibility | Airlines like Virgin Atlantic and British Airways should face "strong action" from regulators for refusing to issue refunds to customers complying with England's new tier 4 Covid. You can rebook to travel any time up to 31st December 2023. If you are requesting a refund because you are dissatisfied with a change that Virgin Atlantic has made to your flight, please note that if your flight is still scheduled to operate under the same flight number and your change is less than 3 hours, your refund will be calculated as per the fare rules. If you booked before 06 Feb 2021 and would like to make a change, check our previous flexible booking policy at the bottom of this page. If your flight has been cancelled or impacted - Virgin Atlantic It is our intention to make sure passengers from cancelled flight get to their destination at the earliest opportunity. Cookie statement | Cancellations and refunds. Yes, if eligible under the US Visa Waiver Program, youll still need toapply and obtain an ESTA (Electronic System for Travel Authorization) for travel, in addition to any Covid-19 requirements. Your Travel Voucher has the same value as your original booking. (a) Some Tickets are sold at discounted fares and may be partly or completely non-refundable if you cancel your booking. Change fees and fare difference charges are waived, No refund if customer accepts rebooking option or Open Ticket, see Open Tickets' below, For customers impacted by a VS flight cancellation, where VS/VS* is not available as a reprotection option, please refer to our other airline class mapping, For all other additional standard schedule changes including time changes under three hours, please refer to our schedule change policy. Make a change | Help Centre | Virgin Atlantic As ever, you should ensure you have adequate travel insurance for your trip. Join Flying Club for free and earn Virgin Points on every Virgin Atlantic flight, and redeem them on fabulous rewards like upgrades, flights and much more. If you booked through a travel agent or third party, please contact them directly for your options. If your travel date is on or after 1st September 2022, you will not be eligible to request a travel voucher, in line with our previous Commercial Policies. This method looks for proteins from the virus rather than molecular or genetic indicators. Just ask. For travel from 01 Jun 21, fare difference applies with no refund if new fare is lower. For all of the attached guidance, fare and adcol refer to TSP, Where the passenger wishes to upgrade cabin, fare difference should be charged, Part travelled rebooking is permitted to an earlier date and minimum/maximum stay restrictions will be waived, Itineraries that include connections to or from other airlines, may be rebooked to travel in the same booking class, or, if original booking class isnt available, re-book in the lowest available class in the same cabin. From 16th March customers and crew have the personal choice whether to wear a face mask onboard, on routes where international regulations around mask-wearing do not apply. Are you travelling with Virgin Atlantic Holidays? If your travel date is on or after 1st January 2023, you will not be eligible to request a travel voucher, in line with our previous Commercial Policies. This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher. You can even make a booking for someone else using your Travel Voucher. Bookings made by credit card or debit card no longer incur a fee. Onboard and at the airport, together with our partners were committed to providing a safe and controlled environment, with robust and proportionate steps to minimise the risk of Covid-19 transmission. However, in fairness to Virgin Atlantic, your refund was paid very quickly after we took up your case. Virgin Atlantic and Virgin Holidays promise to pay outstanding refunds While test results can be turned around very quickly, antibody testing is not typically used to screen people before travelling to another country. There's no need to contact us right now. The most accurate method is to look for molecular or genetic signs of the coronavirus. As the name suggests, rapid tests don't require a lab for processing and offer the fastest results. Flexible no change fees policy | Virgin Atlantic If you booked before this and would like to make a change, check out ourearlier policies. A booking for a third party using your Travel Voucher must be made at least seven days before departure. Virgin Atlantic, meanwhile, made customers wait up to 120 days for a refund, the CAA said in its July report. Following a continued easing of rules, most of our destinations do not require a Covid-19 test for entry, especially if you're fully vaccinated. If your original booking was made prior to 24 June 2022, our flexible booking policy will apply and admin fees will be waived. Rebook travel in the same booking class, or; If original booking class isnt available, re-book in the lowest available class in the same cabin. Our travel advice pages have all the latest entry requirements for all the destinations we fly to, including which types of Covid-19 tests will be accepted. Customers are eligible for a refund if their flight was/is still operating during these UK national lockdown periods (inclusive): Customers may also request a refund if a national lockdown was in place at their arrival destination, Original Booked Date - Bookings made up to and including 11th March 2020. *Please note thatfare difference charges (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) arewaived if new travel is completed by 31 May 2021. Bookings made by credit card or debit card no longer incur a fee. Got questions about your Flying Club membership or points? Contact forms. Virgin Atlantic Holidays customers already on holiday should make immediate contact with their nearest Virgin Atlantic Holidays representative. You can request a refund as part of the options available when you log into Manage My Booking. If youre contacting us from the US outside of these hours, you can log into your booking and use the chat button on the bottom right of the page up until 8pm Pacific Standard Time. Everything you need to know before you head to the airport, from the latest travel restrictions and alerts to visa requirements and USA airport guides. When you book to travel any time up to 31st December 2022, you can make up to two date changes* and one name change** free of charge (if youd like someone else to benefit from your ticket). The attestation form is available here or for added convenience, you can complete this digital attestation form. Customers travelling on a direct VS/VS* service may re-route to the same destination via a VS/VS* connection, or if travelling via a VS/VS* may rebook on direct service, subject to seats being available in the same cabin, and departure dates being within the permitted rebooking period. If your customer has opted for an Open Ticketfor any other reason, the residual value will be non-refundable. If you dont need to call us straight away please wait until call holding times reduce. There are three main testing methods that look for different elements of the virus. Virgin Atlantic help centre. Terms and conditions | Fly Ready - Virgin Atlantic If you opt for the open ticket, we have some exclusive offers available to make your credit with us go even further. Please dont worry if it takes a few days to get back to you, just keep your booking reference safe. We continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for Covid-19 and previous flexible booking policies applicable based on the date of booking, but its also important that customers have adequate travel insurance. with customers simply required to pay the difference or issued a refund. Refund policy . On all other routes, you must wear a face mask. If you still want . 1. If you made your booking through a third party or travel agent, please contact them directly to discuss your options. If you have received a Travel Voucher for any other reason, the residual value will be non-refundable. If you booked with Virgin Holidays, or through another website or travel agent, please contact them directly for your options. Canadian tariffs. For specific entries or formats, please refer to you GDS Helpdesk. When the flights were cancelled in May we requested a refund as, at the ages of 72 and 74, and with health conditions, we could not be certain of our future ability to fly and were therefore unable to accept credits.Many months on we are still waiting. Cookie statement | Supported by the continued success of vaccine roll-outs and as we gradually learn to live with Covid-19, weve also made some adjustments. Your booking reference number (It will be six characters with a mixture of numbers and letters, e.g. Claim a refund: If we're unable to rebook you, you may be able to claim a refund which will be credited to the original form of payment. Mine 28th, so they won't consider issuing a refund until after Saturday 25th - which to me seems like delay tactics. Youll be entitled to a full refund of your holiday within 14 days if: If your holiday is cancelled, you'll automatically receive a voucher, which can be used to book a new holiday up to 31st December 2023. I have answers to many common questions. Privacy policy | Please note, if your flight has not been cancelled then you may not be eligible to request a refund and you should refer to our conditions of carriage. Carry proof of your negative test result with you throughout your journey, as it will be needed at check in and when you arrive in your destination. You could try complaining to Virgin. Find out more Our partnership with Delta Air Lines Connect to the UK from over 200 US cities thanks to our partnership with Delta. Cookie statement | Just 13% for both airlines were happy with their experience. Check refund status - Virgin Atlantic If you booked direct with us and chose to get a travel voucher because of Covid-19 travel restrictions, you can rebook by hitting the chat button right here, or by logging intoMy Booking. Just hit the chat button on the bottom right of this page. With Virgin Atlantic, you'll need to use the SMS service on +44 (0)7481 339184. To make a change to your holiday booking, please contact us. If you refresh the page or navigate awayyou'll lose your chat, and no one wants that. If your ticket was issued by a Travel Agent, please contact them to request a refund. Depart and Return Calendar Use enter to open, escape to close the calendar, page down for next month and page up for previous month, Depart date not selected Return date not selected Depart Return This policy applies to bookings made on or after 06 Feb 2021 until 02 Mar 2021. ExpressTestofferRapid Antigen tests with results in 30 mins. Use our handy checklist to make sure you've got everything you need before arriving at the airport. Virgin Atlantic Introduces Free Travel Insurance For Your Next - Forbes Generally, the longer it takes to process the test results, the more accurate it is. Canadian tariffs. If you cancel a booking made using a Travel Voucher, any refund will be issued in accordance with our Conditions of Carriage and the relevant fare rules. Airline refunds: 'We're still waiting after five months' - BBC News Subject to seats being available in the same cabin and departure dates are within the permitted rebooking period, however any additional travel cost will be the responsibility of the customer. To find out more pleasecontact us. Your Travel Voucher cannot be used to buy tickets for group bookings, other products such as seats or excess baggage or used at the airport. You booked directly with Virgin Atlantic, and not a travel agent or third party company. If your booking was made through a tour operator, travel agent or other airline, please contact them directly to discuss your options. A growing number of airports are offering a streamlined travel experience with rapid in-person testing on site, providing accurate results while you wait for your flight. Alternatively, you can give yourself more time to pay by postponing your holiday to a later date. order your home test online by 2pm for DPD Next Day Delivery. Find out more Earlier flexible booking policies Canadian tariffs. We'd like to say a big thank you for your patience and understanding during recent months. Test Pods are open 8-12pm and 1-4pm, Mon-Fri (some locations are also open at the weekend). Please bear in mind that our standard cancellationterms and conditionsapply, and you may only be eligible for a partial refund. Routes where face masks onboard are a personal choice: Services to or from the USA, Pakistan, Barbados, St Lucia, Antigua, Grenada, The Bahamas, Jamaica, St Vincent & The Grenadines, Trinidad & Tobago and Tel Aviv. No change fee will be charged however additional collection must be calculated at TSP, Rebooking onto an alternative connecting carrier will be subject to the fare rules as per CAT4 flight application. If an additional credit has been applied to your Travel Voucher as a result of a cancelled flight, the value of the credit can be used towards your new flight booking. This week the consumer group Which? This aligns with our existing mask policy on services between the UK and the Caribbean. **Name changes can only be applied on tickets which have not yet been used for travel, this does not extend to part travelled tickets. Opening hours: 09.00 - 12.00, Monday to Thursday. Virgin Atlantic, which along with other airlines has been fighting for its survival as the pandemic forced all flights to be cancelled, told the Guardian that it is paying back about 20m a. If you are travelling up to 31st March 2022,you have until eight weeks before your departure instead of 12 to pay the balance. Will customers who felt badly treated this year rebook with the firms that they feel that let them down? Once a refund has been processed it will be returned to the original form(s) of payment. Virgin Holidays Refunds for Covid-19: How Much Paid? When Are They PCR tests can take up to 48 hours as they must be processed in a lab, but offer very reliable results and are the most common test required for international travel. In situations where a flight is cancelled less than 2 weeks before departure and the alternative flight we offer is more than 4 hours later than the original schedule compensation, the terms of the European Union's Regulation (EC) No 261/2004 may apply. If you need flexibility, make sure you pick a Ticket type which suits your needs. Policies Agency sales agreement Covid-19 Flex Policy (tickets issued prior to 24 June 2022) View policy Schedule changes View policy Refund policy View policy ADM policy View policy Booking policy (c) Even if you hold a non-refundable Ticket, we will refund the unused portion if you are entitled to a refund under Regulation 261/2004, other applicable laws or under an express right in these Conditions of Carriage. A refund of your flight booking based upon the terms and conditions of your ticket. Virgin still refusing to do anything with my request for refund - when was your flight scheduled for? This page will tell you everything you need to know about your options if your flight has been changed or cancelled. Last year was horrible for all of the airlines, but Virgin Atlantic had a particularly torrid time. CAA Alleges Virgin Atlantic Waited Up To 4 Months to Issue Refunds. So we've sorted out the antigens from the antibodies to help you book the right test with one of our trusted partners. Please check and try again. if your new fare is 100 more than your original Economy ticket, we will waive 60 and youll just pay the 40 difference. Also, this one's just for making changes to your date or destination, so if you need help with anything else,pleaselog intoMy booking. If you don't use the whole value of your Travel Voucher when making a new booking, we will give you a cash refund of the residual value. When your customers provide new travel dates: If you're unable to reissue the original ticket, please update SI field with the original ticket number: Tickets must be issued on/before revised travel date. If you have been notified that your flight has been changed and you would like to discuss alternative options, then you will need to get in touch for some help. Any additional fare cost will be charged. Get ready to fly. For all new bookings from 24 June 2022 onwards, the terms to change your booking will depend on your type of ticket. You can make a booking on behalf of someone else using your Travel Voucher, unless you have already commenced travel. Whether it's amending your flight dates, finding out the latest travel advice, managing your Flying Club account or something else altogether - you'll be able to quickly self-serve many common conundrums right here. Virgin Atlantic said: "We recognise that at the height of the pandemic, the huge volume of refund requests we received, combined with the constraints on our teams and systems, meant that. Once the lab has your sample, you'll be notified of the result within 24 hours. 3) Can't wait for your cash back? If you booked through a travel agent or another third party please contact them directly. Refunds permitted should one of the following apply: 2. It will be interesting to see how airline passengers, and holidaymakers in general, behave when things return to normal.
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